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Performance Management
Managing Everyday Performance
VUCA (volatile, uncertain, complex, ambiguous) has become a widely shared acronym for the unprecedented nature of today’s remote environment. Some of the world’s leading organisations are realising the need to devote time and effort to having powerful, positive conversations as a means to drive up engagement, collaboration, commitment and performance. And they’re starting with performance management, performance appraisals and day to day manager coaching conversations.
Effective performance management is key to every organisation’s success. It’s part of both the business and employees growth. Continuous effective performance management conversations drive engagement within your teams. Engaged employees stay longer, actively involve themselves in the workplace and produce better results. Improving levels of employee engagement is fundamental to boosting productivity and maximising ROI within your organisation.
✔ Components of performance management
✔ Developing SMART objectives and goals
✔ Effective (remote) communication
✔ What motivates people at work
✔ Reward and recognition
✔ Effective (remote) feedback techniques
✔ Coaching for improved performance (GROW coaching model)
At the conclusion of this workshop participants should:
✔ Understand what effective performance management is and the benefits in the today’s workplace
✔ The differences between traditional performance management and continuous performance management and what works effectively in today’s agile environment
✔ The link between leadership behaviour and performance and how to create a high performance culture through effective communication, SMART goal/objective setting, empowerment, evaluation, rewards and effective feedback
✔ Techniques to conduct effective everyday performance conversations and give feedback to staff that is fair, accurate and consistent
Performance Management Appraisal & Challenging Conversations
VUCA (volatile, uncertain, complex, ambiguous) has become an even more widely shared acronym for the unprecedented nature of today’s agile environment. Some of the world’s leading organisations are realising the need to devote time and effort to having powerful, positive conversations as a means to increase engagement, collaboration, commitment and performance. And they’re starting with performance management, performance appraisals and day to day manager coaching conversations.
✔ The Performance Review & Development (PRD) Cycle
✔ Planning and preparation for the PRD discussion
✔ The appraisal meeting process
✔ Effective (remote) communication
✔ Assessments and giving effective (remote) feedback
✔ Dealing effectively with poor performance and sensitive issues
✔ Evaluation dilemmas
✔ Development plans
✔ Developing SMART goals and objectives
At the conclusion of this workshop participants should:
✔ Understand the performance review development cycle, processes and supporting materials (where applicable)
✔ Apply SMART principles in developing work objectives and goals
✔ Understand common evaluation dilemmas
✔ Understand and be able to apply important techniques to plan and prepare for appraisal meetings
✔ Identify skill gaps and develop targeted development plans
